Smart routing
Understands intent and routes the call to the right place.
IVR / CallBot | BGTS
IVR is a voice AI platform that speaks in natural language. It manages inbound and outbound calls, routes them to the right unit, performs voice analysis, and automatically runs and reports on survey and information calls. CallBot is your digital assistant that automatically calls the candidate pool for open positions and conducts short interviews in fluent Turkish.
The decision stays with you — automate pre-screening and operational load.
Understands intent and routes the call to the right place.
Real-time speech-to-text and text-to-speech.
Completes survey and information calls.
Reports call results and voice analysis.
CallBot runs end to end — from introduction and KVKK consent through identity verification, interview, and HR dashboard reporting.
The candidate is called; the bot introduces itself and reads the KVKK disclosure text.
The interview never starts without keypad consent.
If consent is not given, the call ends and all data is permanently deleted.
Verification of the last 4 digits of the Turkish ID — correct person check.
5–15 position-specific questions; answers are listened to and transcribed.
AI-supported analysis, scoring out of 100, and summary report.
Candidate report card, transcript, and audio recording delivered to the HR manager.
Intent and entity extraction from free speech.
Rule and intent-based automatic routing.
Speech quality and tone analysis.
Automatic survey/information with standard questions.
Result, duration, and analysis reports.
Corporate secure server and record management.
Runs many parallel calls simultaneously on a list of 800 candidates.
Understands "call me this evening"; algorithmically tracks unreachable candidates.
Detects voicemail, does not leave a message; filters noise.
Politely ends the call early when a critical question receives "No".
Problem: Pre-screening is the biggest time sink for HR teams; 85% of specialist time is spent on calls with candidates who will eventually be eliminated.
Flow: CallBot automatically calls the candidate pool, runs KVKK consent and ID verification, conducts a position-specific interview, and produces a candidate report card with AI scoring.
Outcome: The HR manager receives a final candidate report card with score, strengths/weaknesses, transcript, and audio recording.
Problem: Scheduled meetings are forgotten or seats go empty without attendance confirmation.
Flow: Natural-language reminder calls such as "Do you confirm your technical interview at 14:00 tomorrow?"
Outcome: Attendance confirmations are collected automatically; the HR calendar stays up to date.
Problem: Short surveys via manual calling are expensive and produce inconsistent results.
Flow: Short 5-question surveys run automatically; responses are aggregated on the dashboard.
Outcome: Total score (NPS) is calculated; trend and segment analysis is reported.
Problem: RSVP tracking and soft debt reminders tie up operations teams.
Flow: Participation confirmation for internal/external meetings, or offering finance team contact for payment plan updates.
Outcome: Automatic attendance lists are created; finance operations run with polite voice reminders.