IVR / CallBot | BGTS

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Voice AI Platform

IVR / CallBot

Natural language (NLU)24/7ReportingKVKK compliant

Corporate voice platform that speaks in natural language

What is it?

IVR is a voice AI platform that speaks in natural language. It manages inbound and outbound calls, routes them to the right unit, performs voice analysis, and automatically runs and reports on survey and information calls. CallBot is your digital assistant that automatically calls the candidate pool for open positions and conducts short interviews in fluent Turkish.

The decision stays with you — automate pre-screening and operational load.

Smart routing

Understands intent and routes the call to the right place.

Recognition & synthesis

Real-time speech-to-text and text-to-speech.

Conversation handling

Completes survey and information calls.

Reporting

Reports call results and voice analysis.

Automated Workflow from First Hello to Decision

CallBot runs end to end — from introduction and KVKK consent through identity verification, interview, and HR dashboard reporting.

  1. 1Introduction
  2. 2KVKK Consent
  3. 3Verification
  4. 4Interview
  5. 5Report
IVR / CallBot · Security

Local Deployment and Corporate KVKK Compliance

Disclosure and Consent
A disclosure text is read at the start of every call; the interview never begins without keypad consent.
Instant Deletion Protocol
If the candidate refuses consent or ID verification fails, the call ends and all data is permanently deleted within seconds.
Automatic Destruction
Successful interview data is automatically deleted after the legally defined retention period set by the organization (e.g. 30 days).
Secure Server
Corporate secure server and record management — full data control with local deployment.
Deployment:Local / corporate server
Consent:Keypad (DTMF) required
Retention:Organization-defined period (e.g. 30 days)
Destruction:Automatic and permanent
IVR · Capabilities & Usage

Voice platform components and operational power

Natural language understanding

Intent and entity extraction from free speech.

Call routing

Rule and intent-based automatic routing.

Voice & sentiment analysis

Speech quality and tone analysis.

Survey calls

Automatic survey/information with standard questions.

Call reports

Result, duration, and analysis reports.

Secure operation

Corporate secure server and record management.

Parallel calling

Runs many parallel calls simultaneously on a list of 800 candidates.

Smart redial model

Understands "call me this evening"; algorithmically tracks unreachable candidates.

Voicemail protection

Detects voicemail, does not leave a message; filters noise.

Killer question logic

Politely ends the call early when a critical question receives "No".

IVR / CallBot · Use Cases

From HR pre-screening to corporate calls

01

HR pre-screening (CallBot)

Problem: Pre-screening is the biggest time sink for HR teams; 85% of specialist time is spent on calls with candidates who will eventually be eliminated.

Flow: CallBot automatically calls the candidate pool, runs KVKK consent and ID verification, conducts a position-specific interview, and produces a candidate report card with AI scoring.

Outcome: The HR manager receives a final candidate report card with score, strengths/weaknesses, transcript, and audio recording.

02

Appointment and interview reminders

Problem: Scheduled meetings are forgotten or seats go empty without attendance confirmation.

Flow: Natural-language reminder calls such as "Do you confirm your technical interview at 14:00 tomorrow?"

Outcome: Attendance confirmations are collected automatically; the HR calendar stays up to date.

03

Internal / customer satisfaction surveys

Problem: Short surveys via manual calling are expensive and produce inconsistent results.

Flow: Short 5-question surveys run automatically; responses are aggregated on the dashboard.

Outcome: Total score (NPS) is calculated; trend and segment analysis is reported.

04

Event invitations and finance reminders

Problem: RSVP tracking and soft debt reminders tie up operations teams.

Flow: Participation confirmation for internal/external meetings, or offering finance team contact for payment plan updates.

Outcome: Automatic attendance lists are created; finance operations run with polite voice reminders.

Business Value

The decision stays with you — your time to decide increases

SpeedA pool of 800 candidates screened in 3–5 business days instead of 2–3 weeks
Scale5–10 parallel call capacity; 50+ call attempts per hour
ConsistencyStandard questions, complete KVKK disclosure, zero bias
Time EfficiencyEliminates 85% of low-value calling load on HR specialists
Human DecisionCallBot produces signals; the final decision stays with HR
Candidate Report CardScore out of 100, strengths/weaknesses, and system recommendation